1. Refund Eligibility

• Refunds are only applicable for prepaid services booked through the SalonOnTime app.
• Services already availed at the salon are not eligible for refunds.

2. Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment.
• Late cancellations may not be eligible for a full refund, partial refunds may apply.

3. Refund Process

• Refund requests must be submitted through the app or by contacting our support team.
• Refunds will be processed within 5-7 business days to the original payment method.

4. Non-Refundable Items

• Discounted or promotional bookings may not be eligible for refunds.
• Service fees or app convenience charges are non-refundable.

5. Dispute Resolution

• Any disputes regarding refunds will be handled by SalonOnTime support team.
• Our decision on refund requests is final and binding.

By booking services through SalonOnTime, you agree to our Refund Policy terms and conditions.